Frequently Asked Questions

Everything you need to know about your Seiko purchase.

How long does shipping take for my Seiko order?

Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.

What is the return policy for watches purchased online?

We offer a 30-day return policy for unworn watches in their original packaging with all tags and protective films intact. Please initiate your return through our online portal.

Do Seiko watches come with a manufacturer warranty?

Yes, all watches purchased through our official store include a 3-year limited warranty that covers manufacturer defects and movement issues.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number. You can also view your order status by logging into your account on our website.

Are the watches water resistant?

Water resistance varies by model. Please check the specific product description or the case back of your watch for the depth rating (e.g., 50m, 100m, or 200m).

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.